Refund & Dispute Policies

Refund and Dispute Policy

At LogIQ Curve, we are committed to delivering high-quality software development, digital marketing, and cybersecurity services that meet and exceed our clients’ expectations. Our refund and dispute policy ensures transparency, fairness, and trust in all business interactions. Please review the following terms carefully.

1. Refund Policy

1.1 Eligibility for Refunds

LogIQ Curve values the privacy of its customers and clients. The policy of LogIQ Curve and its worldwide offices, hereinafter called “LogIQ Curve” regarding collection, storage and processing of information is elaborated in this policy. LogIQ Curve reserves the right to occasionally change the policy at its own discretion.

If the project or service has not commenced as per the agreed timeline.
If deliverables are not provided as outlined in the agreed contract or scope of work.
In case of technical issues that remain unresolved after multiple attempts, resulting in non-performance of the product or service.

1.2 Non-Refundable Services

The following services are non-refundable:

Any completed milestones or phases of a project.
Subscription-based services (e.g., hosting, maintenance, or staff augmentation) after the billing cycle has commenced.
Custom-built software solutions after final delivery and approval.

1.3 Refund Process

All refund requests must be submitted in writing to support@logiqcurve.com
Refunds will be processed within 10-15 business days after thorough evaluation and approval.
The refund amount will exclude any applicable administrative or transaction fees.

2. Dispute Resolution Policy

2.1 Raising a Dispute

Clients may raise a dispute under the following circumstances:

If there is a discrepancy between the agreed-upon deliverables and the final output.
If project timelines are significantly delayed without prior notice or justification.

2.2 Dispute Resolution Process

Disputes must be raised in writing to support@logiqcurve.com within 15 days of the issue's occurrence.
Both parties will engage in discussions to resolve the dispute amicably.
If a mutual resolution is not reached within 30 days, the dispute will be escalated to arbitration or mediation as per the jurisdiction outlined in the agreement.

3. Important Notes

Refunds and disputes will be handled in accordance with the terms and conditions stated in the project contract or agreement.
LogIQ Curve reserves the right to decline refund or dispute requests that do not comply with this policy.
All services rendered are subject to the agreed-upon timelines, terms, and conditions provided during project initiation.